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RewardCheckup.com - Cancellation and Refund Policy


The entire amount paid will be refunded in the below mentioned scenario:
a. If booking has been done and there is no service provider in that area.
b. If customer has done multiple bookings due to system error
c. If service provider has not made any adequate attempt to provide service.
In all the other scenarios other than the mentioned above Rs. 100 will be deducted as a cancellation charges.


Sample collected but not processed


Refund after debiting the handling charges of Rs. 200 to Rs. 300 per order shall be processed.

Sample collected, processed and reported successfully
No refund on cancellation subsequent thereto. 


Sample collected, processed but fully cancelled by laboratory (all tests unreported) due to technical reasons


Our service provider shall be advised to collect the fresh specimen and process the same free of cost. Alternatively, the patient also reserves the right to ask for the refund, which shall be granted in full to him/her as the case may be.


Sample collected, processed but partially cancelled by laboratory (one or more test(s) unreported) due to technical reasons


Our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. Alternatively, the patient also reserves the right to ask for the refund for unreported test(s) only which will be calculated as per the catalogue rate of the same, corrected to its weighted average in the order value.

All refunds are processed as cheque payment in the name of the beneficiary and dispatched to the given address within 7 working days from the date of cancellation.