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RewardCheckup.com - Your Privacy Matters


These terms and conditions (“Terms”) between you and Forever Freedom Impex Private Limited, a company incorporated under the Companies Act, 1956 of India, having its corporate office at No. 106, First Floor, CB 202A, Guruharkishan Plaza, Ring Road, Naraina, New Delhi-110028 (“RewardCheckup”) governs your membership with RewardCheckup and your use of the membership code issued by RewardCheckup (“Preventive Health Plan”), as well as the various health benefit offers extended to you by RewardCheckup through its network of voluntarily participating vendors who are independent professionals and third party health service providers (“Medical Providers”).

The Terms shall be deemed to have been accepted by you whenever you use RewardCheckup’s Preventive Health Plans and/or any of the packages issued by RewardCheckup, or avail any of the health benefits arising there from. You are understood to have read and agree to abide by (on your own behalf and on behalf of your dependents/family) the Terms. You are requested not to use the RewardCheckup’s Preventive Health Plan or any of the Packages issued by RewardCheckup, or avail any of the health benefits arising therefrom, if any of the terms and conditions contained in the Terms is unacceptable to you.


Cancellation & Refund Policy


This cancellation and refund policy (“Policy”) governs the cancellation of your membership with Forever Freedom Impex Private Limited, a company incorporated under the Companies Act, 1956 of India, having its corporate office at No. 106, First Floor, CB 202A, Guruharkishan Plaza, Ring Road, Naraina, New Delhi-110028 (“RewardCheckup”) and of the membership code issued by RewardCheckup (“Health Package Membership”), as well as the refund of the fees paid by you towards purchase of such Preventive Health Plan (“Membership Fees”).
In the event that you wish to cancel the Health Package Membership and your membership with RewardCheckup, you shall be required to intimate the same to RewardCheckup by calling RewardCheckup inbound or by sending an email within 14 (fourteen) days of receipt of the Health Package Membership by you. You shall further be required to return the Health Package Membership and all documents and other items provided to you along with the Health Package Membership (“ Welcome Pack”) by mailing the aforesaid to RewardCheckup C/O Cancellation Department at No. 106, First Floor, CB 202A, Guruharkishan Plaza, Ring Road, Naraina, New Delhi-110028 On receipt of such intimation and the Welcome Pack, RewardCheckup shall verify the details of your membership and the request for cancellation placed by you. On RewardCheckup's satisfaction that your request is in accordance with this agreement, RewardCheckup shall carry out the following (collectively, “Cancellation”):

  1. Discontinue the Health Package Membership issued to you and your membership with RewardCheckup with immediate effect; and (ii) Issue a refund of the amount paid by you as Membership Fees. On Cancellation as aforesaid, RewardCheckup shall intimate you of the fact of such Cancellation and shall inform you of the method of refund of your Membership Fees. Such Cancellation shall be subject to the following terms: Cancellations shall be considered only if (i) a valid request is made in this regard within 14 (fourteen) days of receipt of the Health Package Membership by you, and (ii) the entire Welcome Pack is returned to RewardCheckup within 14 (fourteen) days of receipt of the cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with RewardCheckup shall be considered final.
  1. No cancellation shall be carried out if you have purchased the Health Package Membership under any interest free easy monthly installment (EMI) option offered by RewardCheckup. RewardCheckup shall carry out no cancellation if you have in any way availed any of the benefits available under the Health Package Membership prior to confirmation of cancellation. In the event a request for cancellation is received by RewardCheckup after dispatch of the Welcome Pack to you, RewardCheckup shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your membership fees and only the balance shall be refunded to you as part of the cancellation. In the event RewardCheckup receives a request for cancellation after a positive welcome call to you, RewardCheckup shall refund up to a maximum of 50% of the membership fee of your membership fees only. RewardCheckup Welcome Pack as approved by the RewardCheckup’s management as per their discretion shall ordinarily process all cancellations within 30 days of receipt. In case of no contact post approval, the 30 days may get extended.


In the event the entire Welcome Pack is not received by RewardCheckup within 14 (fourteen) days of receipt of a valid request for cancellation by RewardCheckup, RewardCheckup shall deduct an amount of Rs. 2,500/- (Rupees two thousand five hundred only) or up to 50% of the membership fee whichever is higher from your Membership Fees and only the balance shall be refunded to you as part of the cancellation. Credit of the membership fees to your bank account / credit card account upon cancellation and refund by RewardCheckup shall be as per policies and timelines followed by the banks involved and RewardCheckup shall not be responsible for any delays in this regard. You are understood to have read and agree to abide by this Agreement. All information in this communication is correct & updated as per December 2014 and is subject to change at the discretion of RewardCheckup. This agreement shall form an integral part of the terms and conditions governing the use of the Health Package Membership available on www.RewardCheckup.com

The Terms & Conditions & the offers made on the RewardCheckup's Health Package membership may periodically change. We hence request you to check for these changes on the website or by calling us on our help line numbers on a regular basis. An RewardCheckup Member is defined as an individual who has a valid and current RewardCheckup's Health Package Membership Code issued by Forever Freedom Impex Pvt. Ltd. Usage of the RewardCheckup's Health Package Membership Code by the RewardCheckup Member implies that the card holder agrees to the following terms and conditions of service & other terms as incorporated herein and understands that these terms govern the use of RewardCheckup's Health Package Membership. All RewardCheckup members are understood to have read (on their own behalf and on behalf of their dependents/family/other members) the following terms and conditions and agree to abide by these Terms of Use. Forever Freedom Impex Pvt. Ltd. reserves the right to modify, alter or otherwise update these Terms at any time and all codeholders agree to be bound by such modifications and/ or updates. Members are entitled to receive certain free and subsidised services Organisations / Institutions / Pathology Labs / Others, who have done so for the cause of promoting high quality & affordable health care in India (i.e. for societal cause & not for promoting their practice in any way).


MEMBERSHIP TERM: Once the initial “Membership Fee” and any enrollment, processing or other fee is paid and received, a member will be entitled to the subsidised services during the membership period as defined by the expiry date given on the face of the RewardCheckup Health Package Membership (from the date of activation) or as otherwise stated on the valid / active RewardCheckup's Health Package Membership.

RENEWAL OF MEMBERSHIP:  Members may be informed at least one month in advance before their membership card expiry date. It is the responsibility of the member to ensure that RewardCheckup receives the payment for renewal of membership renewal at least two weeks prior to the membership card expiry. RewardCheckup is not responsible and assumes no liability for any disruption of service in case the payment gets delayed or the payment cheques are dishonoured. In case of dishonoured cheques, a penalty will be charged. The membership services will remain suspended till the realization of the payment.

RENEWAL CHARGES:  The charges for renewal can be confirmed by calling the RewardCheckup helpdesk number a month in advance of the expiry date.

COMPLAINTS:  RewardCheckup's Health Package Members are advised to address their complaints, if any, to our representatives. They are there to help you out. However if you are not satisfied, you may write to us at our corporate office address or mail us at info@RewardCheckup.com. The member's rights or duties under this agreement may not be assigned or delegated without the prior express written consent of RewardCheckup. Member agrees that he / she will use his / her package or program membership only for his / her personal benefit or for the benefit of his / her family members/others who have individual RewardCheckup's Health Package Memberships for themselves (in case of family or couple plan). The Member is responsible for paying Service Providers and / or vendors / others for all services rendered unless otherwise agreed upon by the Member and other Service Provider or vendor. RewardCheckup is in no way responsible for the other services provided by a vendor. The RewardCheckup's Health Package Membership provides the member access to a network of voluntarily vendors who are independent practicing professionals. Participating providers are independent contractors in private practice and are neither employees nor agents of RewardCheckup's Health Package and / or its parents, subsidiaries or affiliates (“Forever Freedom Impex Pvt. Ltd.”). The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change without notice. RewardCheckup Health Packages does not provide any other treatment and is not responsible for outcomes. All other health care services is the responsibility of the treating Service provider, to be carried out in consultation with the member. Selection of the Service provider is finally the responsibility of the Member and is not based on any representations or recommendations by RewardCheckup.
The vendors have agreed to offer their services at subsidized fee for the cause of increasing health awareness, specifically preventive health care & nowhere does it construe that the professionals are doing so for commercial reasons. The term “Subsidized Fee” means a service that is available to a member at a lower cost from fees normally charged by the provider and for which the member is solely financially responsible. The member understands that all payments to providers are due and payable at the time of service. In order to access reduced fee services, the member must present his / her membership details to the provider's office at the time of his / her appointment. The RewardCheckup empanelled providers shall offer the subsidized rates on treatments and procedures managed and serviced by empanelled providers directly & within the empanelled clinic premise and not for any further treatment, check or service required elsewhere. It may not be necessary that all services, tests, medical fields, are covered by the RewardCheckup's Health Package Membership & the empanelled providers may not be able to provide subsidized service on select procedures, i.e. the subsidized services may not be offered on all treatments and procedures offered by empanelled laboratory. Any existing offer or package at the laboratory or planned by clinic may not be clubbed and the clinic may offer only one of the offers (either offer on RewardCheckup membership or existing packages) or on those services. The member should clarify all rates and fees before going forward for any consultation or treatment with the RewardCheckup empanelled practitioners & shall also clarify the subsidized rates in advance (& all other details about the treatment or checkup or test, etc.) & be satisfied about the same before starting the treatment. RewardCheckup shall not participate or be responsible for any dispute on the same (related to rates and subsidized rates once the tests has started & costs have been incurred). RewardCheckup will not be responsible for providing any compensation to the RewardCheckup member for the charges levied by the practitioner empanelled with RewardCheckup. RewardCheckup is not a Merchant, Manufacturer, Or Provider of the pathology Services. RewardCheckup does not give any warranty, express or implied, as to description, quality, fitness for any particular purpose, productiveness, or any other matter, for any services or merchandise purchased or received by a member from a pathology lab provider or vendor through his / her membership. In the event that any product or service purchased or received by a member is defective, or otherwise unsatisfactory, the member will deal directly with the provider, seller, merchant, vendor or manufacturer of the product or service for any repair, exchange, refund or satisfaction of claim. RewardCheckup Practitioners who are part of the RewardCheckup's Health Package Membership network reserve the right to revise their charges at any time. Each person, for himself / herself, and on behalf of any family member who uses the services under the RewardCheckup's Health Package hereby forever releases, acquits and discharges each of RewardCheckup's Health Package and its employees, officers, directors, agents and affiliates from any and all liabilities, claims, demands, actions and causes of action that such member or his / her legal representative(s) may have by reason of any damage or personal injury sustained as a result of or during the course of the use of any other services. RewardCheckup's Health Package Membership offered by Forever Freedom Impex Pvt. Ltd is not health insurance policies. The membership only provides subsidized services through its empanelled health care centers. The membership holder is obligated to pay for all other health care services from those service providers who have contracted with RewardCheckup's Health Package Membership for providing services under the agreement. The laws as applicable in India will govern this T&C and the relationship between you and RewardCheckup. Any disputes will be handled in the competent courts of New Delhi, India.

Important Refund Note:

 » In case no contact is established with the member(s) by RewardCheckup’s central retention team for membership cancellation request, the cancellation process will be put on hold till further contact can be established.
» Cancellation/ refund will be processed only upon receipt / return of the purchased membership kit (unused) by RewardCheckup.
» In case there are multiple ongoing dialogues between RewardCheckup and the member(s), there may be few instances wherein the time-frame committed for resolving a case may take longer than committed previously.

Appointment fixing process with RewardCheckup

1.    Login to the RewardCheckup website.
2.    Give us 2 preferred appointment time slots most convenient for you
3.    Once your appointment request is registered.
4.    RewardCheckup sends you back with confirmation of your appointment.


  Appointment fixing process & time frame

  To ensure availability of the medical expert, 72 hours prior notification is needed



1. RewardCheckup – Healthcheck Package(s)

  1. » RewardCheckup–Thyrocare Classic Package Healthcheck Package
  2. » RewardCheckup-Thyrocare Essential Package Healthcheck Package
  3. » RewardCheckup- Thyrocare Master & Freedom Healthcheck Package

Collectively referred as the “RewardCheckup –Healthcheck Package(S)” shall be issued by RewardCheckup in manner as may be determined by RewardCheckup at its sole discretion.

  1. You may redeem the RewardCheckup –Healthcheck Package(s)” only once in order to avail the RewardCheckup – Healthcheck Package(s).
                  1. It is hereby clarified that you may redeem the RewardCheckup- various healthcheck package(s) either separately or simultaneously with each other within the stated timeframe and validity by RewardCheckup
  2. You may avail RewardCheckup –Healthcheck Package(s) free of any cost, including collection of sample(s) and delivery of reports at the address prescribed by you. You may avail the RewardCheckup home pickup facility by paying an amount of Rs. 200 (Rupees two hundred only) directly to technician at the time of collection of your blood sample in case home collection services as availed by you is in addition to the services provided by RewardCheckup or the pick up address is outside the city limits.
  3.  
  4. Each RewardCheckup – Healthcheck Package shall have a unique identification number (“ Package Number”) and date of expiry (“Package Expiry Date”) printed/stamped on your package coupon. You may use the relevant Package, subject to the provisions, T&C’s stated on your package, at any time up till the Expiry Date. 

RewardCheckup’s office is functional on Mon - Sat, from 11AM till 5PM, except national holidays. Incase no contact is established on the numbers mentioned on the site, email to: info@RewardCheckup.com.

At the time of making such online booking, you shall be required to state (i) RewardCheckup – Healthcheck Package Number and RewardCheckup – Healthcheck Package Expiry Date thereof; (ii) address for collection of sample(s) and delivery of report; (iii) your contact number, preferably your mobile phone number; and (iv) 2 (two) alternative convenient dates and timings for collection of sample(s) by authorised technician sent by us. The details of the booking placed with RewardCheckup shall be sent to you by way of an email and an SMS.

» You shall be required to undergo fasting for a minimum of 12 (twelve) hours prior to providing sample(s) for any of the tests specified. It is recommended that you undergo overnight fasting prior to provision of sample(s). You may be provided with additional directions at the time of placing the booking, if required. RewardCheckup shall not be responsible in any manner whatsoever if you do not undergo fasting as prescribed herein or follow any directions provided to you.

» You shall be required to obtain confirmation directly from the service provider regarding availability of authorised service centre and/or provision for collection of samples and delivery of reports at address prescribed by you (“Home Service”) in your city. In the event such Home Service is not available in your city, you shall be required to visit the nearest service centre for providing sample(s) and collecting reports. The list of cities where service centre is located is subject to change at any time without prior notice.

  1. » Reports for the tests carried out shall be made available within 3 (three) to 5 (five) days after collection of sample(s) at (i) the address specified by you, if Home Service is available at your location; or (ii) the service centre where you provided the sample(s). Reports may also be provided to you by email if requested.

» In the event of cancellation of tests by service provider for various clinical reasons such as the sample becoming unfit for processing due to inadvertent reasons like hemolysation or clotting or quality deterioration of sample, sample becoming insufficient due to multiple retesting of certain parameters, absurd values generated due to reasons not under control etc., service provider may re-conduct the test/investigation desired by you. Such retesting, including collection of sample(s) from and delivery of reports to the address specified by you, shall be conducted free of any costs or charges of any nature whatsoever to you. However if the reports for the test/investigation desired by you are released and you thereafter ask for retesting, you shall be charged for such retesting as per the prevailing rates.

  1. » Neither RewardCheckup nor the service provider shall be responsible for any delays in getting the sample(s) to the central processing laboratory or in delivery of reports which may arise due to causes beyond their organizational control such as delay by courier agency, unexpected cancellation of commercial flights due to extreme weather conditions, natural calamities or any other force majeure condition, or your absence or unavailability at the address specified by you when report delivery is attempted. In such an event, service provider may, at its discretion and on a case to case basis, re-conduct the test/investigation desired by you, including collection of sample(s) from and delivery of reports to the address specified by the you, free of any costs or charges of any nature whatsoever to you.
  2. » The RewardCheckup – Healthcheck Package(s), may be withdrawn at any time including during the validity period of the relevant Package at the sole discretion of RewardCheckup with or without prior notice.

» Any results generated from any tests conducted through usage of any Package may not be used for any medico-legal purposes.

» All members test reports will be shared by the service provider with RewardCheckup, and RewardCheckup may use this information, in case an RewardCheckup member would not like RewardCheckup to use your test reports, he/she must send the mail request (at least 3 days before tests to info@RewardCheckup.com)

» Service Provider shall be solely responsible for any defect or deficiency with regard to conducting tests/investigations, collection of sample(s) and preparation and delivery of reports, including without limitation deficiency in quality of testing, default in meeting timelines or otherwise. RewardCheckup shall not be responsible for any deficiency in service on part of service provider. Any complaint by you regarding the standards of service or quality, or anything in relation to the services provided by service provider, shall be solely handled and resolved directly by him. RewardCheckup shall not be responsible for any such complaint.

» Neither RewardCheckup nor service provider shall be responsible for any issues arising in case you directly avail service from a service provider without making a prior booking as per the procedure stated herein.

» All RewardCheckup – Healthcheck Package(s) are valid till the RewardCheckup membership is valid.

Please note: All RewardCheckup - package(s) is to be availed within the package's validity period. All appointment requests should be given before the validity period, and utilized before the package's expiry date with minimum 72 hours’ notice in advance.

2. RewardCheckup’S 50% CONCESSIONAL HEALTHCHECK PACKAGE
The RewardCheckup’s 50% Concessional Healthcheck Packages provide you with access to various laboratories located in India, wherein different test can be conducted depending upon the requirement of the User (“Medical Services”) provided by the Medical Service Provider of a particular laboratory at a cost which is lower than the fees normally charged by such Medical Service Provider (“Subsidised Fees”). 

USAGE OF RewardCheckup’S 50% CONSESSIONAL HEALTHCHECK PACKAGES: 
To avail of the Healthcheck Benefit Package, you shall be required to contact RewardCheckup by login to the relevant website.

Please Note: RewardCheckup’s 50% Concessional Healthcheck Package(s) is to be availed within the package's validity period. All appointment requests should be given before the validity period, and utilized before the package's expiry date.

RewardCheckup’s helpdesk is functional on Mon - Sat, from 11AM till 6PM, except national holidays.

You are advised to contact RewardCheckup representative and state your RewardCheckup profile code, serial number & expiry date (as printed on the booklet/coupon), full correspondence address, contact numbers, email ids and other alternate contact number, a choice of two convenient date/time for appointment, services to be taken at centre visit/laboratories or home collection, as the case may be and other such details as RewardCheckup may require, following which RewardCheckup shall be able to provide you with a list of laboratories which match your requirements. You may at your discretion contact any of the provided laboratories for availing the Medical Services. You need to contact RewardCheckup from 11am till 6pm on all days, except national holidays for the purpose of information only on redeeming the RewardCheckup’s Healthcheck Packages. It may be noted that the user cannot avail the packages with regard to various profiles under the RewardCheckup’s 50% Concessional Healthcheck Packages on Sundays.
You are required to fast for 12 (twelve) hours before getting the tests done at any laboratory, for accurate reports. The same is not applicable if a user is undergoing any Allergy & Child test profile.

Payment to the concerned lab shall be made directly by you at the time of availing the concerned health check profile (s), unless otherwise agreed upon between you and the concerned lab.

You shall get up to 50% concession on each profile only at the selected laboratories identified by us. It is pertinent to note that the MRP of the test under different profiles may differ from laboratories to laboratories, and accordingly, the savings on each profile may differ depending on the MRP of each profile. In case you wish to confirm the subsidised fees offered by a particular laboratory, you shall be required to contact the customer care number of RewardCheckup. RewardCheckup shall provide the details of the charges of the selected profiles applicable at the desired laboratory, at the time of laboratory referral. RewardCheckup shall have the right to revise the prices of the profiles set out in the RewardCheckup’s Healthcheck Packages without giving any prior notice for the same.

Once the appointment is confirmed, you are required to undergo all the tests mentioned in the selected profile at the desired laboratory. You are further requested to hand over the profile leaf at the desired laboratory before availing of the Medical Services. Each profile test shall be done in accordance with the test defined on profile voucher as A or B. The responsibility of collecting the test reports shall be on you pursuant to the redemption of voucher, and the same shall be collected from the concerned laboratory, where the test was conducted.

You may not gift the vouchers to anyone, and the terms and conditions pertaining to each profile enumerated under the RewardCheckup’s 50% Concessional Healthcheck Packages are non-transferrable without obtaining any prior permission from RewardCheckup.

It is hereby clarified that the confirmation for the appointment for availing of the home collection facility is subject to the availability and time of the Medical Service Provider. In the event of non-availability of home collection facility for a given package is not available in your city/ location; you may be required to visit the laboratories nearest to your location as per the address provided by RewardCheckup helpdesk. You shall not be entitled to any concession on the fees pertaining to the Medical Services in case the home collection facility (for the purpose of receiving such Medical Services) is availed by you. You shall be required to pay any amount ranging from Rs. 50/- (Rupees fifty only) to Rs. 200/- (Rupees two hundred only) to the referred lab/lab technician depending on the distance of the laboratory from the collection area.
It is further clarified that any complaint or dispute regarding the standard of service or findings in relation to reports issued by the laboratories shall be solely handled and resolved directly by the respective Medical Service Provider. RewardCheckup shall not be responsible for any such complaint or dispute raised by you, and shall not be made party to any legal proceedings in relation to such disputes or complaints.

Please note: RewardCheckup's 50% concessional lab test package(s) is to be availed within the package's validity period. All appointment requests should be given before the validity period, and utilized before the package's expiry date with minimum 72 hours’ notice in advance.

GENERAL TERMS AND CONDITIONS FOR RewardCheckup PACKAGE(S):
» RewardCheckup reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the RewardCheckup’s Healthcheck Packages or any coupon issued to you by RewardCheckup and update information from time to time.

» Neither RewardCheckup nor any Medical Service Provider shall be obliged to provide any services otherwise than in compliance with applicable laws. RewardCheckup shall not be responsible for any claims arising out of technical failures which shall include failure in telephone lines, failure of servers, or failure to provide correct updates due to technical snags at any time. Further, RewardCheckup shall not be responsible for any claims arising out of any failure(s), which are beyond the control of RewardCheckup.

» Any coupon offered by RewardCheckup may be issued in such manner and form, whether paper, electronic or otherwise, as it deems fit. If determined by RewardCheckup, such coupons may be issued to / purchased by, and be redeemable by, customers of RewardCheckup not holding RewardCheckup’s Health Check Packages as well.

» You agree to defend, indemnify and hold harmless RewardCheckup from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) any unauthorized or improper access and use of the RewardCheckup’s Healthcheck Packages and/or any coupon issued to you by RewardCheckup; (ii) your violation of any term of these Terms; (iii) your violation of any law; or (iv) your violation of the rights of a third party, including the infringement by you of any intellectual property or other right of any person or entity. These obligations will survive any termination of the Terms.

» You agree to being contacted by RewardCheckup and its representatives through Phone, Email and SMS, in spite of being registered in the National DNC/DND list

» Neither RewardCheckup nor any Medical Service Provider shall assume any liability or responsibility for any claims, damages, consequences and/or orders of any statutory bodies or consumer forums not arising from any default or negligence on the part of RewardCheckup or the relevant Medical Service Provider, as the case may be
Important Notes

  1. » RewardCheckup is not a merchant, manufacturer, or provider of the Medical Services. RewardCheckup does not give any warranty, express or implied, as to description, quality, fitness for any particular purpose, productiveness, or any other matter, for any services or merchandise purchased or received by you from a Medical Service Provider through your RewardCheckup’s Packages or any coupon issued by RewardCheckup. In the event that any service received by you is unsatisfactory, you will be required to deal directly with the Medical Service Provider for any refund or satisfaction of claim. RewardCheckup and the Medical Service Provider reserve the right to revise their charges at any time.

  2. You, for yourself and on behalf of any family member who uses the services under the RewardCheckup’s Packages, hereby forever release, acquit and discharge each of RewardCheckup and its employees, officers, directors, agents and affiliates from any and all liabilities, claims, demands, actions and causes of action that you or your legal representative(s) may have by reason of any damage or personal injury sustained as a result of or during the course of the use of any Medical Services. 

  3. RewardCheckup’s Packages offered by RewardCheckup are not health insurance policies. The RewardCheckup’s Packages provides subsidized services through the Medical Service Provider at certain health care centers. The benefits provided through RewardCheckup’s Healthcheck Packages are not applicable if you claim insurance benefits on the medical services provided.

  4. Medical Service Providers are independent entities / professionals in private practice and are neither employees nor agents of RewardCheckup and/or its parents, subsidiaries or affiliates. All doctors, dentists, laboratories and other medical practitioners/providers are welcome to participate in this social cause and partner with RewardCheckup to make a lasting impact on the health of the common man.

RewardCheckup does not recommend or suggest any particular Medical Service Provider or promote any particular Medical Service Provider's name or practice. You agree that selection of a Medical Service Provider based on the availability and time to avail Medical Services from is your sole discretion and is not based on any representations or recommendations by RewardCheckup, and is therefore your sole and exclusive responsibility.

  1. The availability of any particular Medical Service Provider at any time cannot be guaranteed. The list of Medical Service Providers offering Medical Services at Subsidized Fees is subject to change without notice.

All Medical Service Providers empanelled with RewardCheckup have agreed to participate in this for a social cause. RewardCheckup does not have any commercial arrangement with its empanelled Medical Service Providers. The Medical Service Providers have agreed to offer their services at the subsidized fees / without any charge, as the case may be, for the cause of increasing health awareness, in particular preventive health care, and in no way shall it be construed that the empanelled Medical Service Providers are doing so for commercial reasons. Any Medical Service Provider proved to be offering the Medical Services for commercial reasons may be reported to RewardCheckup and, subject to furnishing of adequate proof, such Medical Service Provider shall be de-empanelled.

  1. RewardCheckup is facilitators in providing access to quality Healthcare services and in helping people save on their health care costs. RewardCheckup does not provide any Medical Services and is not responsible for the outcome of any services availed from any Medical Service Provider. All Medical Services are the responsibility of the concerned Medical Service Provider, to be carried out in consultation with you.

  2. RewardCheckup offerings are not insurance and do not involve any reimbursement paid to you, or any other person holding a valid RewardCheckup’s Healthcheck Packages or any other membership card of RewardCheckup, for any of the services offered by RewardCheckup.

  3. Except as otherwise specifically stated herein, RewardCheckup agrees to keep your information confidential as provided in our Privacy Policy. Any personal information, contact details, feedback data or similar information provided by you to RewardCheckup shall be treated as confidential information. You expressly acknowledge and agree that the calls made by you to RewardCheckup and/or the calls made to you by any Medical Service Provider shall be recorded for the purposes of quality and for maintaining the record of your health information, and may be shared with a Medical Service Provider, if required, from time to time.

You hereby agree that certain information in relation to the RewardCheckup’s Packages, any coupon issued by RewardCheckup, including in relation to any of the Medical Services, whether provided by you or generated by RewardCheckup / any Medical Service Provider associated with RewardCheckup, may be shared amongst RewardCheckup and the Medical Service Providers strictly for the purposes of carrying out their respective obligations in relation to provision of the Medical Services to you. In case you do not wish for RewardCheckup to use your information for such purpose, you shall be required to send a request regarding the same by way of email to info@RewardCheckup.com. However, you expressly acknowledge and understand that doing so may affect the provision of Medical Services to you in such manner as determined by RewardCheckup and/or a Medical Service Provider.

  1. Subject to the provisions of applicable law, your usage of the RewardCheckup’s Packages and/or any coupon issued by RewardCheckup entitles RewardCheckup to contact you by way of Telephone call, SMS or any other mode of communication even if your number is registered on DND/DNC registry, for the coupon used by you and/or your membership with RewardCheckup.

  2. No RewardCheckup’s Packages or any coupon issued to you by RewardCheckup may be redeemed for cash or used to avail of any services / benefits not specified to be part of the RewardCheckup’s Packages or the relevant coupon, as the case may be, at any time.

  3. Any advice provided by any Medical Service Provider shall depend solely on the accuracy of the information provided by you. Neither RewardCheckup nor any Medical Service Provider shall be responsible for any damage, physical, psychological or financial, caused to you due to any improper/unintended use of the RewardCheckup’s Healthcheck Packages, any coupon issued to you or any of the benefits available thereunder, which includes but is not limited to the interpretation of the advice given by any Medical Service Provider by you or by any unqualified personnel.

  4. You hereby agree that no Medical Service Provider providing any services over the telephone shall be obligated to provide call-back service in the event of a call-drop or any similar circumstance except as provided in these Terms.

In no event shall RewardCheckup and/or any Medical Service Provider be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from your use of the RewardCheckup’s Healthcheck Packages and/or any of the services offered to you by RewardCheckup in any manner. You shall not be entitled to specific performance of any of the Terms. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and, regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to RewardCheckup for the RewardCheckup’s Packages. You specifically agree and understand that neither RewardCheckup nor any Medical Service Provider is liable to you for any content or illegal conduct of any third party and that you alone accept such risk of harm.

» The views and suggestions expressed by Medical Service Providers in the course of providing the Medical Services shall in no manner be construed as an endorsement by RewardCheckup of any such advice and views and RewardCheckup shall not be responsible in any manner for any such advice.

» To the fullest extent permissible by law RewardCheckup disclaims all possible warranties or representations  about the accuracy or completeness of the content regarding the Medical Services provided  by Medical Service Providers, nor can RewardCheckup be held liable or responsible for any (i) errors, omissions or inaccuracies of content or submissions; (ii) personal injury or property damage of any nature resulting from your access to and end use of the Medical Services; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information that may be contained therein; (iv) any deletion of data or interruption or discontinuance of transmission to or from or through the Medical Services; and (v) any content or transactions that is contained or may be available outside the Medical Services.

  1. RewardCheckup shall not be responsible for any deficiency in service on part of any Medical Service Provider. Any complaint by you regarding the standard of service or quality, or anything in relation to the Medical Services provided by any Medical Service Provider shall be solely handled and resolved directly by the relevant Medical Service Provider. RewardCheckup shall not be responsible for any such complaints.

RewardCheckup is entitled, without any liability whatsoever, to refuse, limit, suspend, vary or discontinue the provision of any of the Medical Services  at any time for any reasonable cause, including but not limited to the following:

  1. Any violation of these Terms or of any applicable law, rule, regulation, order, direction, notification or the like issued by any competent authority;

» Technical failure, modification, up-gradation, variation, relocation, repair and/or maintenance of relevant computer or other systems/equipment;

» Any other reason found to be reasonable by RewardCheckup at its discretion.

» Notwithstanding the aforesaid, the provision of Medical Services by any Medical Service Provider and any matter relating thereto including but not limited to the manner and the form in which the Medical Services may be made available to you may be altered, withdrawn, modified or changed at any point of time. You agree to be bound by any such modifications.

» Any provision of the terms and conditions that are declared invalid or unenforceable by a court of competent jurisdiction shall be ineffective to the extent of such invalidity or un enforceability without invalidating or rendering unenforceable the remaining provisions hereof.

» RewardCheckup reserves the right to modify the Terms from time to time and it shall be your responsibility to keep yourself updated with the Terms. You agree to be bound by such modifications.

» The provisions of the Terms are personal to you and you may not assign your rights and obligations under the Terms to any person.

» You agree to comply with the local laws of the territory where you are located for usage of the RewardCheckup’s Packages and/or any coupon issued to you by RewardCheckup, and RewardCheckup does not have any responsibility for any violation of laws by you. The laws of India shall govern the Terms and the courts at New Delhi will have exclusive jurisdiction thereupon. 

DISCLAIMER
RewardCheckup’s website acts only as a platform for individuals to seek interaction and/or discussion for the symptoms, causes and cures available for the ailments. RewardCheckup may provide at its discretion general information and relevant content related to ailments, symptoms, causes and cures and provide a list of Medical Providers making available treatments for such ailments. Any reference made by RewardCheckup on this website to any company or any other entity, or to their services or products, is not a recommendation or endorsement nor should it imply any such endorsement of the quality or fitness of purpose of that company or entity, or its services or products. You are informed that all information and content on this website is for your knowledge and information and should not be substituted for any medical advice.

You are advised that medical treatment is a specialised field and can be offered only by physicians, doctors, specialists and/or any other health care providers licensed for carrying such activity. You are requested not to substitute any information and knowledge shared and/or content provided by Medical Providers through consultation on phone for medical check-ups/ test/ consultation by visits with the Medical Providers. The advice provided to you by any Medical Provider through consultation over phone is intended to offer only a general basis for individuals to discuss their medical condition with the Medical Provider. The Medical Provider should be consulted regarding matters concerning the medical condition, treatment and needs of you and your family. Also any health and health-related information contained within this website is intended to be general in nature and should not be used as a substitute for a visit with a health care professional. You should visit the Medical Providers or your physician, doctor, specialist or any healthcare provider and consult them with any questions about your health, treatment or care. 

RewardCheckup disclaims all liability and responsibility for any loss, damage, or inconveniences whatsoever or howsoever suffered, directly or indirectly by any person/user as a result of their use of this website and of any information and contact details supplied on this website. Any person proposing to use or rely on any of the contact details should first satisfy themselves of the completeness and accuracy of those contact details and any other information displayed with or in relation to them on this website. Users of this website are advised to refer to and rely upon the official version of information when making significant decisions. Links from this website to websites not managed by RewardCheckup do not imply endorsement or credibility of the service, information or product offered through the linked sites. Please be aware, most information transmitted over the Internet is not secure; thus, confidentiality cannot be guaranteed. Although every effort is made to ensure that the material within this website is accurate and timely, it is provided for the convenience of the website user and should not be considered official. Any access of this website by the user is entirely at the user own risk and RewardCheckup shall not be responsible for the propagation of computer worms or viruses transmitted from this website.

RewardCheckup takes no responsibility for the services or products marketed through its website. RewardCheckup does not warranty either express or implied, including, but not limited to, warranties of title, quality, safety, usability, or implied warranties of merchantability, suitability, non-infringement or fitness for a particular purpose, of the product or service marketed through its website. RewardCheckup shall not be responsible for any loss/ sickness/ death etc. resulting from the use of products / services marketed through this website.

Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by RewardCheckup shall be subject to correction without any liability on the part of RewardCheckup.

The information displayed on RewardCheckup’s website or provided by Medical Providers is provided in good faith, and RewardCheckup makes no guarantees about the completeness, accuracy, timeliness, availability, accessibility, merchantability, or fitness for any particular purpose of any of the information. All content on this website is the intellectual property of RewardCheckup and any use or reproduction of the content(s) or material(s) from this website for any purpose not expressly permitted, is prohibited. RewardCheckup shall not be responsible for any reproduction or usage of the content by a third party for any purpose whatsoever. Please note that some pages within this website, for the convenience of users, are linked to websites not managed by RewardCheckup. RewardCheckup does not review, control or take responsibility for the content of these websites.